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Discover Our
Classes
Course Catalog
Luxury hospitality trainings from industry experts filmed inside 5* luxury hotels with practical scenarios. Get ready to elevate your hospitality skills and deliver exceptional guest experiences. Join us to unlock a world of opportunities in the hospitality industry.

Front Office Training
I'm Antonio Cannavò, Front Office Manager at Villa Sant’Andrea, a Belmond Hotel. In this Masterclass, I'll teach you hospitality and front office fundamentals, communication skills, and techniques to turn problems into opportunities. This course is for anyone who wants to learn about luxury and improve their skills. After taking this class, you'll emerge as a better leader, person, thinker, listener, and problem analyzer.

Wine Service Training
Join experienced Michelin Star Sommelier Giuseppe Cupertino on a journey into the world of wine. Learn everything from swirling to wine service and gain a newfound appreciation for every glass.

Food & Beverage Training
Join my Masterclass to learn the fundamentals of F&B Service and gain skills to enhance your practice. Suitable for industry professionals and enthusiasts, my goal is to help you become a successful professional and develop your personal skills. Don't miss this opportunity to and gain a deeper understanding of F&B Service.

Concierge Training
Join our luxury concierge course led by Santi Roggio, Head Concierge of the Ultra Luxury Grand Hotel Timeo in Taormina President of the Golden Keys of Sicily. Gain insider knowledge to enhance guest experiences, increase sales, and refine your skills. Let Santi be your expert guide to elevate guest satisfaction.

Bartending Training
This masterclass is a journey into the bar world, teaching communication skills, handling difficult guests, and professionalism. Learn about Standard Operating Procedures, handling complaints, and creating great experiences. Instructors Luigi Gallo and Francesco Orefici have worked in prestigious hotels and bars worldwide.

Guest Experience Training
Sono Flavia Mazzarini, Director of Guest Experience presso il Verdura Golf & SPA Resort di Rocco Forte Hotels. La concorrenza nel settore dell'ospitalità di lusso è altissima e in continua crescita. Il servizio e le esperienze straordinarie sono sempre più importanti, poiché le aspettative degli ospiti sono sempre più elevate. Una cultura della creatività dà agli albergatori quel tocco distintivo. Gli hotel di lusso servono una clientela che si aspetta solo il meglio e si sforzano costantemente di alzare il livello.

Communication Training
Sara Abdel Masih, a former Hotel Director with accolades such as Hotel Manager of the Year and Woman Manager of the Year, is a leading in the industry. She now teaches Powerful Neuro-Linguistic Programming (NLP in her Masterclass, which helps modify mental maps and enhance communication style. NLP is a powerful tool for improving management, communication, and leadership, and will give you a competitive edge in the workplace.
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